The Promotion: What and how does it work?
Q1. What is this promotion all about?
A1. The promotion is running this summer between 25th June and 26th August 2018 and gives people the chance to win an unforgettable experience. Promotional packs of participating brands, including
Q2. Why do I have to sign up in order to enter the promotion?
A2. For a few reasons – the most important being that we need to be able to contact you if you’ve won and send you an email with all the details you need to choose your prize. We also need to check that you’re old enough to participate in a
Q3. Where can I see a full list of all prizes on offer?
A3. The terms and conditions on the promotion website will include a list of all prizes being offered in the promotion and highlighted on the promotional website.
Q4. How old do I have to be to enter the promotion?
A4. You must be at least 16 years of age to enter the promotion. Please note if you are a lucky winner and under the age of 18 you must be accompanied by an adult on your chosen experience.
Q5. How does it work?
A5. To take part in the promotion, you need to buy a participating pack of
Q6. What experiences can I win?
A6. There are 10 unforgettable experiences available ranging from a sleepover in an igloo to a make-up tutorial with an A-list make-up artist. You will be told immediately after entering the PIN code whether you have won or not. If you are a lucky winner you will receive an email explaining how to validate and claim your prize along with link to the available prize list to review and select from. There are many different experiences available, some experiences do come with physical, medical and age requirements (16+) which you will need to fulfil should you wish to partake in the experience.
Q7. What are the chances of me winning a prize?
A7. The promotion uses an instant win mechanic and algorithm which applies the same odds to each entrant, so you have the same chance of winning as any other entrant or the same chance every time you take part.
Q8. How will I know if I have won?
A8. Once you have registered and entered your PIN code, you’ll instantly be taken to a page clearly saying whether or not you’ve won. If you’ve won, you will be sent an email with details on how to validate and claim your prize along with a link to the 10 available experiences to choose from. To see more info about any of the experiences you would need to click on the experience in the list to see further detail about the prize including key inclusions and restrictions. You would then be required to call a Freephone number outlined in the email to validate your win and discuss your chosen experience prize. You would then have 28 days from receipt of your winners email to call and verify your prize and 12 months to take your prize experience.
Q9. What if I lose?
A9. Once you’ve registered and entered your PIN code, if you are unsuccessful, you will see a notification explaining that on this occasion you weren’t successful. However if you buy another promotional sunshine pack you will have the option to enter again with your new PIN for the chance to win. You are limited to 5 entries within a 24 hours period.
Q10. How many times can I enter?
A10. You are able to enter a total of 5 times within a 24 hour period. Each unique PIN code can only be used one.
Q11. Could I win more than one experience as part of this promotion?
A11. No, as outlined in the promotional terms and conditions only one prize can be can be claimed per person.
Q12. If I am not successful is there any opportunity to be entered in to prize draw to win future experiences or vouchers?
A12. Unfortunately, this is not something the promotion is offering. However the promotion does have a bonus draw period, so if you have unused PIN codes after the end of the main promotional period (26th August), you enter these in to our bonus draw from the 27th of August through to the 7th of October 2018 for the chance to win one unforgettable experience prize.
Q13: In which countries are you running the Summer Promotion?
A13. The promotion is running in England, Scotland and Wales.
Q14. How long does the promotion run for?
A14. The summer promotion in Great Britain runs from 25th of June and ends on 26th of August 2018.
Q15: I am not a resident of Great Britain.
A15: As the terms and conditions stipulate, you must be a resident of Great Britain to take part in the promotion and be awarded an experience prize.
Website & Pin Codes
Q1. Where is the pin code?
A1. The PIN code can be found on promotional sunshine packs under the cap on bottles, under the ring pull on cans and on inserts inside 6 and 8 x 330ml multipacks and on reverse of cardboard inside 10 and 12 x 330ml packs.
Q2: The code I am entering with is not working?
A2: Firstly, double-check that you are entering the code correctly using the right combination of letters and numbers. Please also check that you haven’t used the code before, they are only valid for use once. If you are sure that the code you are entering is correct and has not been used before, please contact the customer service team on 0800 227711 between 9am and 5pm Monday to Friday quoting the code found on your promotional pack and they will assist you.
Q3: What if I do not receive the email confirming my win or booking?
A3: You will need to check the junk mail of the email address that you registered with. If the email still can’t be found, please contact customer services 0800 227711 between 9am and 5pm Monday to Friday quoting your name and email address and the team will look in to this for you.
Q4: What happens if my details are different at point of verification?
A4: There could be circumstances where the information you provided previously within the
Q5: I have chosen my experience but now wish to change my mind.
A5: Once you have selected your prize you will not be able to change your experience. So please take your time to choose your preferred prize.
Q6: I don’t have access to the internet, can I still enter the promotion?
A6: Unfortunately, no, you will need internet access to enter the promotion. You can access the website to enter your code via any internet browsing capable mobile phone, tablet or computer.
Q7: How is the winner selected?
A7: Winners of the GB promotion will be selected by a random algorithm system.
Q8: What if the website tells me the code has already been used?
A8: Codes can only be used once, so you will need to check if it has been used before. You will also need to check that you are entering the code correctly using the right combination of letters and numbers. If you’re sure that the code entered is correct and has not been used before, then you will need to contact customer services 0800 227711 between 9am and 5pm Monday to Friday quoting the code found on your promotional pack and share an image with the team so that they can assist you.
Q9: What if my computer crashes/I lose signal halfway through the process and my winning entry is not recovered?
A9: If you have entered your code and been told that you are a winner, you will have been sent email confirmation, so you will need to check your email inbox, including your junk mail folder. If your computer crashes during the user journey and the PIN code has been submitted but the result has not been seen, please contact customer services 0800 227711 between 9am and 5pm Monday to Friday for the team to look in to the issue or if necessary provide a replacement code.
Booking and Third-Party Providers
Q1: What do I have to pay for?
A1: Once you’ve chosen your prize experience you will be required to read all finer details of what is included detailed in the chosen package on the prize link provide within your winners email. More detail can also be sourced through the travel provider prior to finalising your booking.
Q2: What if I need any additional requirements for my travel?
A2: Please discuss any additional requirements at the time of booking with our Third-party travel partner.
Q3: Can I book additional night’s stay at the experience location?
A3: Yes. This however will be subject to availability at the hotel and at your own expense. You will be required to advise the travel provider of any additions at the time of booking if this is something you wish to do.
Q4: Can I book for additional people to participate in the experience?
A4: All experiences have a maximum number of participants. If you would like to book additional people on to the experience, please advise the travel provider of this at the time of the booking. This will be subject to availability and at your own expense.
Q5: Can I book for additional people to come on the trip but not participate in the experience?
A5: Yes. This however will be subject to availability and at your own expense. You will need to advise the team at the time of booking with the third party, if this is something you wish to do.
Q6: What is my luggage allowance?
A6: If you have chosen an abroad experience, you and your guest will be able to take carry-on luggage, size restrictions to be reviewed based on airline booking prior to travel. If you wish to take hold luggage to check in, the additional cost to do so will need to be covered at your own expense.
Q7: What should I do if the airline loses my luggage?
A7. Depending on which airline you fly with procedures vary and we recommend that you check online with your airline provider before flying. Please check any insurance documentation noting what you are covered for and for any excesses that may apply.
Q8: What if my accommodation is not up to a good standard?
A8: Please contact the third-party supplier to discuss this issue.
Q9: What exactly am I covered for within the standard travel insurance?
A9: The booking provider uses Cover-more travel insurance at Gold level. Standard cover is as follows:
- Medical & dental expenses
- Additional expenses
- Missed connection
- Missed departure
- Travel Disruption (includes catastrophic cover)
- Amendment or cancellation costs
- Luggage and travel documents
- Valuables limit in total
- Single article pair or set limit
- Delayed luggage allowance
- Rental car insurance excess
- Travel delay
Also includes these extra benefits
- Resumption of journey
- Hospital incidents
- Loss of income
- Personal Accident
- Accidental death
- Student loan repayment
- Legal Expenses
- Personal Liability
Please refer to your policy wording booklet which you will be provided with once your booking is complete. This will list all limits of cover.
Please note existing medical issues are not included and any policy adjustments would need to be covered at your own cost. Please liaise with the travel partner for more details.
Q1: What is the complaints procedure?
A1: If a complaint refers to the specific experience, please contact the third-party supplier that you booked the experience with. If a complaint is in regard to entry into the promotion, please contact customer services on 0800 227711 between 9am and 5pm Monday to Friday.
Q2: I have a question which is not answered here, what shall I do?
A2: Please refer to the terms and conditions available to view at coke.co.uk/summer. If your query has still not be resolved please contact customer service on 0800 227711 between 9am and 5pm Monday to Friday.
Q3: Who do I contact for more information?
A3: If it is regarding a general query then please contact customer services on 0800 227711 between 9am and 5pm Monday to Friday. If it is regarding the experience or travel arrangements, please contact the third-party supplier from whom you made the booking.
Q4: Do I need to keep proof of purchase to validate my prize?
A4: No, you do not need to keep proof of purchase to validate your prize. You just need to keep your voucher code, you received via email after choosing your experience.
Q5: Where can I see the terms and conditions?
A5: You will be able to see terms and conditions on the promotion website coke.co.uk/summer.
Q1: Are all the prize experiences provided by
A1: No. The prize experiences are provided by a selection of experienced partners via Sodexo who specialise in providing different types of experiences, in order to provide a great variety of prizes.
Q2: How did you choose these prizes?
A2: We have partnered with Sodexo, one of the world’s largest providers of this type of promotion, who have over 55 years of experience and work with over 250 suppliers and partners worldwide to deliver high quality prize experiences.
Q3: How do you know these prize experiences will meet consumers’ expectations of what a
Coca-Cola prize should be?
A3: We have worked very closely with our prize partners to make sure that the quality, range and type of experience that we are offering meets our own high standards, and chosen only suppliers with a proven track record of providing the sorts of experiences on offer.
Q4: What happens if a prize winner cannot take part in the experience they have won because they are ill, or some other unexpected event prevents them (e.g.: become pregnant, must go to a funeral/attend jury duty, cannot get time off work etc.)
A4: Our prize partners will consider any reasonable request to accommodate unforeseen circumstances so that consumers do not miss out on the prize they have won.
Q5. What happens if a consumer wins a prize and the supplier is no longer in business or there is a change of ownership? Does that mean he or she loses out?
A5: In these circumstances, our prize partners will do everything possible to find and supply a similar replacement prize for the consumer, so no one misses out.
Q6: What if a prize winner no longer wants to take up their experience because there has been an accident, terror attack or other serious incident at the venue?
A6: Our prize partners will do everything possible to ensure that winners can take up their prize experience and provide a substitute prize experience if the original choice cannot be provided.
Q7: Can I exchange my experience for cash?
A7: No, the experience cannot be exchanged and are non-transferable. They cannot be sold or advised for sale in anyway.
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